Toimituskäytäntö

SHIPPING POLICY

Usually, the products are collected and packed for delivery within 1–2 business days. The shipping time 2-5 working days and varies depending on the service level selected. Postage costs are the same regardless of package size. As a rule, packages leave us within 1-2 business days of the order. Sometimes, however, the processing of orders may become congested and delivery times may be a little longer.

Orders from the PuraNordic online store are delivered to Finland, Sweden, Denmark, Lithuania, Latvia, Estonia.

Delivery costs include postage and packaging costs. We deliver orders via Posti as a package, which you can track with a tracking number.

Shipments are stored at Posti collection points for 7 days from the arrival notification.

 

WE OFFER OUR CUSTOMERS THE FOLLOWING DELIVERY METHODS:

• POSTI PARCEL: 6,9 euro 

Pickup from the nearest post office. When the package has arrived at your post office, you will receive a notification from Posti. Please note that Posti will primarily notify you of package arrivals only by text message or email. A paper arrival notification is only sent if the recipient has not provided a phone number or email address. It is therefore important that you enter correct contact information when ordering.

 

FAILED DELIVERY ATTEMPT / NOT COLLECTED ORDER

We reserve the right to charge for the handling costs incurred for not collected packages / failed delivery attempts (return shipping, handling fees, etc.). Therefore, we impose a fee of 20 EUR if a package is not claimed. Please note that if you wish to return an item due to a change of mind, you must first collect the package/receive the delivery and then proceed with the return as described here. Unclaimed packages are not covered by the right of withdrawal.

 

CONTACT INFORMATION:

• mail: info@puranordic.eu
• tel.number: +358 41 5738517
• address: Vilhonkatu 15 A 14, 20810 Turku, Finland